There is something about the way furniture is arranged at any place which makes the final call of you visiting them again. Let it be a relatives place, a hotel, a mall, a bank, an office, etc. Even a loo has that effect on you. It has its effect whether you want to believe it or not. All of us like to be treated like royalties.
Recently I made my annual visit to an insurance company to know further details about my ULIP policy. The office was cramped, there was no queuing system and I couldn’t comprehend who was serving whom. The customer executives seemed to be in a world of their own. The seating arrangement didn’t make it clear as to who was the next customer to be tended. As I waited politely for the executive to call me I found another gentleman barging in and taking my seat. I had to make it clear to the gentleman that it was not his turn. Of course he gave me the dirty looks. Even the executive making an eye contact could have averted the entire issue.
Why did I have to go charging upon a gentleman whom I didn’t know? Was it a local train where I had to claim my seat? Was the customer executive blind to her environment? To add insult to injury when I asked her for some more relevant information about my policy the executive simply flipped the pages of my policy and read everything from it word by word. Made me feel like an educated fool and I lost all my will to enquire any further.
I decided I was not being treated like this. After all it was my money that paid their salary. I jotted down the executive’s name and I formally lodged a complaint with the company for being discourteous. Lodging a complaint doesn’t look good on any branch. The manager called up and apologized profusely. At least I gave them the reason for taking my business elsewhere but there might be others who do it without any explanation. But was all this called for at the first place? Just a small faux pass & things collapse.
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